Help center

Getting started

What do I need to join?

How much does it cost to join IHG One Rewards Dine & Earn?

How much can I earn with IHG One Rewards Dine & Earn?

Why do you need my address?

Why do you need my card number?

Will my membership with IHG One Rewards Dine & Earn ever expire?

Signing in

Why do I need to sign in to the Account Center?

How do I sign in to my account?

I forgot my password.

I forgot my login ID.

My account is locked.

How do I change my address?

Points

How do I know how many points I earned?

When do points get added to my account?

My points are missing.

Do my points expire?

Linking cards

Email

Why do I want to receive emails from IHG One Rewards Dine & Earn?

What kind of emails will I receive from IHG One Rewards Dine & Earn?

Why am I not receiving emails?

How do I opt in to email notifications?

Bonuses

Where do I find bonus details?

How often do you run bonus offers?

How can I get included in a bonus opportunity?

When will my bonus points show up?

Why didn’t I receive bonus points for my visits?

VIP

Online reviews

Why should I write a review?

How do I write my review?

Who will read my review?

Online ordering

Why can’t I order online or dine in at all IHG One Rewards Dine & Earn restaurants?

I saw a message saying that I'm leaving the IHG One Rewards Dine & Earn site and entering or ChowNow online ordering system. What does that mean?

Why didn’t I earn my full points?

My order was late/wrong/never arrived/needs to be canceled/was charged incorrectly.