FAQ

VIP

• How much can I earn as a VIP?
• How do I get to be a VIP?
• How do I keep my VIP status?
• Once I reach the VIP level, how long do I keep my VIP status?
• Where can I see my current status?
• Do I earn as a VIP on all of my linked cards?

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Online reviews

• Why should I write a review?
• How do I write my review?
• Who will read my review?

Online ordering

• Why can’t I order online or dine in at all IHG One Rewards Dine & Earn restaurants?
• I saw a message saying that I'm leaving the IHG One Rewards Dine & Earn site and entering or ChowNow online ordering system. What does that mean?
• Why didn’t I earn my full points?
• My order was late/wrong/never arrived/needs to be canceled/was charged incorrectly.